Jeannie's Cottage LLC uses USPS (United States Postal Service) for shipping to our customers. For shipments that are heavy, we use FedEx Ground at our discretion. Shipping rates are calculated by delivery location, items being purchased & the weight of the package. You can get a shipping estimate for your purchase by clicking on the Get Shipping Estimate button in the Shopping Cart. Just type in your Country and Zip Code. We do not ship to all countries. International Shipments require a payment by credit card. Checks and money orders are not accepted.
We generally process and ship orders the same or next business day. We will expedite your order if you have chosen a faster shipping service. If there is going to be a delay with your order we will contact you via email to explain.
The following are general shipping transit times for US residents after the order ships:
USPS First Class - Approximately 2-7 Days (depends on delivery location)
USPS Priority Mail - Approximately 1-4 Days
USPS Express Mail - Approximately 2-3 Days
Special Note about shipping times:
US Postal Service - Delivers Monday through Saturday (not Sunday or Holidays)
* Exceptions for USPS Priority Mail are APO, FPO, Puerto Rico & US Territories, These times can take anywhere from 4 - 14 days and sometimes longer.
Please note that circumstances do arise that are beyond our control. For instance extreme weather conditions, lost or misrouted packages due to USPS, as well as credit card authorization problems. In these rare situations, the delivery time can be delayed and expected shipping times are not guaranteed. We do everything within our control to expedite every order.
The Following are Approximate Transit Times for International Customers:
- First Class Shipping (Canada Residents) 4 - 10 days
- First Class Shipping (all other international residents) 5 - 15 days
- Priority & Express Shipping (Canadian Residents) 3 - 6 days
- Priority & Express Shipping (UK, & Ireland Residents) 6 - 11 days
- Priority & Express Shipping (Japan, Australia & all others) 7 - 14 days
Shipping Rates for international customers vary extremely depending on delivery location, size of package, number of items & price of the order. The General delay for international shipments are International Customs from your country. Please note that the customer is responsible for any duties & taxes are imposed by your country at your country's border, this is an importing fee that most countries charge.
Custom fees are very common especially when ordering from the UK & Canada. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
(If a package is stopped in customs it may be a longer delay for delivery).
Sales Tax, Duties, Currency & Non-Deliverable orders:
All Washington State residents are charged 9.00% state sales tax.
International customers are responsible for any additional customs duties or charges applied at the time of delivery by International Customs.
All dollar amounts are in US currency. Your credit card company will give you the best rate of exchange at the time of purchase. Please note we do not accept any foreign check or money orders. All check and money orders are to be in US Currency
Return Policy & Cancellations
How do I return an item?
Jeannie's Cottage wants you to be happy with your purchase. If you should find that your purchase was not exactly what you were looking for, you may return it within 30 days of the date of receipt in new, unused condition with all tags attached for an exchange or a refund (sorry - we cannot refund shipping charges unless we have made an error in your order). Items received after 30 days from date of receipt will not be accepted.
PLEASE NOTE: Bulk orders (orders which consist of 20 or more items) or orders for items over $200 will be charged a restocking fee equal to 15% of the order total, plus the actual cost of shipping.
(Exceptions: individually secret coded items for online use may not be returnable (Webkinz products).
PLEASE NOTE: If your order included free shipping, your order will be refunded for the total minus the actual shipping cost. To return your item(s), please follow the instructions below:
1. Please return the item in secure boxing, and please be sure that the item is properly packaged. We cannot be held responsible for returned items that are delayed, lost or damaged as a result of improper packaging.
2. Please print a copy of this page, complete our return form in full below and be sure to include it with your return. Please be sure to also include a copy of your original packing slip that arrived with your package. Including both of these forms will allow us to process your return more quickly.
Reason For Return:______________________________________________________________
Do you want an exchange or a refund?_______________________________________________
3. Please label and return your package to the following address:
Jeannie's Cottage LLC
P.O. Box 565
Seabeck, WA 98380
4. Once your return is received, please allow 7 days for processing. If you should have any questions regarding your return, please contact us at (360) 214-4149.
Orders may be cancelled as long as they have not been processed, usually the same business day. Please contact us via email to cancel an order. We will let you know if your order has been processed, shipped or successfully canceled. If you want to cancel an order which has been processed, the above information regarding returns applies.
Jeannie's Cottage LLC reserves the right to void or cancel any order if we find any security risks or fraudulent credit card charges are involved.
Back-Order & Out of Stock Items:
While we make every effort to keep our Inventory up to date we do run into certain circumstances where an item gets over sold or mis-counted. In the event your order contains an item or larger quantity than we have available we will notify you to see if you want the item refunded or back-ordered to ship at a later date.
Please let us know if you have any problems or concerns regarding any of the information above.